About Us...
How we work
Your initial call
We try very hard to answer all phone
calls promptly. If we are in the middle
of another project, we ask you to leave a voice mail with your phone number. We try to return all calls within 24
hours. If you can let us know when the
best time to reach you is- that always helps.
Our team is in the field working every day, often returning phone calls
in the evenings for new estimates and projects.
If you only want a simple job done,
we'll schedule a time for a handyman to come and do the work. You'll be charged
for the time that the craftsman is there and for any materials that are needed
to complete the work.
In many cases, we'll be able to give
you an idea of the cost of the work over the telephone. The price will usually
include the cost of materials. if you prefer us to do the work with materials
that you already have, we're happy to oblige. Obviously, if we give an
estimated cost without visiting the property, the price is just that -
estimated.
If you are happy with that indication
of the cost, we'll schedule a handyman to carry out the repairs/alterations and
we'll confirm the time and date of the visit and the address of the
property.
Once he's on-site and before he
begins work, ask him to confirm the estimated cost once he's able to see what
needs doing. If there is an unacceptable difference between the original
estimated cost and the craftsman's appraisal, you are not committed to having
the work done. We want you to be completely happy that we have quoted a fair
price for the work in hand. If you don't think that's the case, the craftsman
will leave before starting work and without any charge being made.
Test our craftsmen
Often it will not be possible to
determine a cost during a telephone call with any true accuracy so we suggest
one of two courses of action.
When you have a number of fairly
small jobs to do we recommend that you book a craftsman for our minimum of one
hour. He'll do what he can in that hour, then assess the cost of doing the rest
of the work. In this way, you'll be able to see first hand one of our craftsman
at work before making a commitment for any more or larger jobs.
Quotations And Estimates
Clearly you can't have a craftsman in
for just an hour if you just want a laminate floor layed or a whole bathroom
retiling. In this case, we recommend booking an appointment for an estimate.
Once the estimator has seen your project, He'll calculate a total cost for the
work, confirm the price in writing and telephone you with the price at the same
time.
We will either provide a quote or an
estimate for the work. If the task is straightforward we'll be able to provide
a fixed price - a quote - for doing the work. However, there are occasions were
we won't know how long it's going to take until we've actually begun the
work.
If, for example, you want a bathroom
wall in an old property retiled, the estimate may indicate a cost for removal
of the old tiles and replacement with new tiles. However, once the tiles have
been removed, we may discover that the plaster also needs replacing. In this
case you will be given a revised estimate on site before any further work is
done.
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