Frequently Asked Questions
Are your craftsmen vetted?
All of our craftsmen are employees of Handyman Services. We prefer to use craftsmen that we
know and trust rather than rely on subcontractors. In order to provide the high
level of service that Handyman Services offers we commit to employing all our Handymen. In
that way we find that the craftsmen are committed to Handyman Services. Before we employ
them, all craftsmen have to be able to demonstrate several years experience in
their trade. We utilize a team of professionals for their special
skills and to add muscle when needed to complete your project in a timely
Do you provide quotes or estimates or
charge by the hour?
Hourly Rate: If the job is small
and relatively straightforward, we'll use our judgment during your initial call
to assess how long the work will take and schedule a visit from a craftsman
based on that assessment. However, due to the variables experienced when
dealing with home repairs and the difficulty in assessing the work on the
phone, the task may take longer (or shorter) than estimated (e.g. We recently
estimated the cost of replacing a standard light fitting with a more ornate
one. When the handyman exposed the wiring, he discovered that it was old and
dangerous so wasn't acceptable by today's standards. He needed to do a small
amount of rewiring before the new light could be fitted). These visits are
charged by the hour. The charge will also include any materials that are
required plus carriage (charged at the hourly rate) for any materials that need
too be collected.
Booking a handyman in for an hour is
a great way of testing our craftsman's reliability, attitude and skill without
having to make a larger financial commitment.
Quotation: Clearly you can't
have a craftsman in for just an hour if, you just want a laminate floor laying
or a whole bathroom retiling. In this case, we recommend booking an appointment
with us for an estimate. We'll calculate a total cost for the work, confirm
the price in writing and telephone you with the price at the same time.
If the task is straightforward we'll
be able to provide a fixed price - a quote - for doing the work. However, there
are occasions were we won't know how long it's going to take until we've
actually begun the work.
Estimate: If, for example,
you want a bathroom wall in an old property retiled, the estimate may indicate
a cost for removal of the old tiles and replacement with new tiles. However,
once the tiles have been removed, we may discover that the plaster also needs
replacing. In this case you will be given a revised estimate on site before any
further work is done.
What is your hourly rate?
Varies according to the type of the work required. Please call us to discuss
your requirements. If the work is charged on an hourly rate, we charge in
increments of fifteen minutes.
Who provides the materials
The choice is yours. If you'd rather buy your own materials, that's O.K. with
us. We'll give you a "labor only" price. However, most of our clients
would rather that we quoted "all in". Please note though that we
won't buy decorative materials such as tiles or wallpaper. For that, after all
is a personal choice/decision there are so many different styles and such a
wide price range that it's impossible to provide an accurate quote. For
example, if we are asked to quote for tiling a bathroom, the quote will include
the cost of the labor to prepare the walls then tile them and for all the basic
materials - spacers, adhesive and grout - but not for the tiles themselves. If
you want to pick out your materials and give us the information, we can pick it
up for you or include it from places like Home Depot, Menards or Lowe’s.
I'd like to use your service. What do
Call us and let us know what you want done. We deal with each job individually
and may be able to give you an idea of the cost over the phone, but in order to
give you an accurate cost we will probably need to visit you. Most visits are
done in the evening so that you don't have to take time off work. However, on many
occasions, especially on the smaller jobs, we will carry out the work on an
hourly rate so you'll be able to book a convenient time for our craftsman to
call when you make your initial enquiry.
What happens if I'm not happy with
In this unlikely event, we'll re-visit your property to examine the work. If it
hasn't been completed to the high standard we expect, we'll put it right free
What happens if the craftsman damages
Don't forget, we only use thoroughly vetted craftsmen with a professional
attitude to their work. However, if this does happen, you're fully covered
under our insurance scheme.
How soon can you do the work?
Usually within two weeks.
What kind of work to you undertake?
Usually the smaller annoying jobs you don't get around to doing yourself e.g.
small carpentry jobs, plastering, painting and decorating, rewiring electrical
fittings including moving lights and power points etc. However, if you'd like
your entire house painting, or a new kitchen or bathroom fitting, we can still
Can you do major building work for
No. "But we know a man who can!". We work closely with many of the
larger contractors in the area. Let us know what you want doing and we'll pass
your contact details to a company that we know will look after you.
I need lots of quite different jobs
doing. How many craftsmen will you send?
All of our handymen are skilled in more than one trade. However, if they're not
able to do all you want, we'll allocate another craftsman as well to finish
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